Booking Information
Booking Information
Tickets can be booked either online through our website, through our booking line number 08448 733433 or in person at the venue (Box Office open from 2hrs prior to first performance).
Booking Fees
All tickets purchased over the phone or through the website are subject to a booking fee. There is no charge for booking in person at the venue.
Online 10% | Minimum fee £1.50
Phone 12% | Minimum fee £1.75
All booking fees are capped at £4 per ticket.
Groups booking for shows with Group Ticket Prices should contact the Box Office.
There are no additional transaction charges.
When booking, you will be given the option of either print at home tickets or collect at the Box Office, both options are free of charge.
Should your print at home option not work please ensure that you bring some valid ID and your reference number and you will be able to collect your tickets at the Box Office.
Our Call Centre is operated by the theatre direct; opening hours Monday–Friday 10am-5pm.
For all booking queries please contact boxoffice@leicestersquaretheatre.com or 08448 733433.
Access Booking
We have been advised that the stair climber we have been using is no longer suitable due to the gradient of the stairs and while we are looking into other options Leicester Square Theatre has no wheelchair access. Should you have any access requirements or disability that requires any assistance please contact the Box Office directly to arrange your booking. This is subject to availability and we will accommodate where possible.
Guide Dogs and Hearing dogs are permitted in the auditorium, they can stay with you during the performance or a member of staff will be happy to care for your dog. Please mention this when booking.
Building Overview
The theatre has one main entrance on Leicester Place; the theatre is in the basement of the Notre Dame de France church on Leicester Place. To gain access to the main auditorium it is necessary to come down 14 steps into the main foyer. It is then a further 6 steps down to the auditorium itself, which is all on one level.
The bars are inside the auditorium and therefore only accessible once the doors have opened half an hour before the performance start time.
The Side Stalls are seats that are side onto the stage facing inwards and are numbered in numerical order.
The Lounge is a further level below and 16 stairs down from the main foyer.
The main auditorium seats 400 people; the Lounge seats 50.
Refunds and Exchanges
We do not offer refunds or exchanges on tickets purchased. We may be able to resell tickets if a show is close to or has sold out. Please contact the box office direct boxoffice@leicestersquaretheatre.com or on 08448 733433.
Group Bookings
Many of the shows offer group discounts subject to availability, and in addition booking fees are reduced. For all group bookings contact boxoffice@leicestersquaretheatre.com or 08448 733433
Concessions
Concessions are available for the following:
Under 16s where the show allows
Students in full time education with valid identification
Senior Citizens
Visitors with disabilities
Concessions are not always available. Please refer to the performance you wish to attend for details.
Vouchers and Discounts
We unfortunately do not accept theatre tokens/vouchers or offer car park vouchers.
Special offers and competitions may be introduced or withdrawn without notice. Special offers and discounts cannot be used retrospectively, and are subject to the Terms and Conditions of individual offers and discounts.
Competition Terms and Conditions:
- Only one entry per person will be counted
- Where an email address has been submitted as entry for the competition, Leicester Square Theatre may use this address to contact you with show information and offers.
- Unless otherwise stated, winners will be drawn at random the Monday following the competition’s launch and winners will be contacted by email.
Frequently Asked Questions
I haven’t received my confirmation email
The confirmation email comes from lstbookings and often can be found in your Junk Mail inbox. The Box Office are able to resend the confirmation email, contact them with your reference number and it can be resent. Alternatively, bring a valid form of ID and your reference number and you will be able to collect your tickets at the door.
Print at home doesn’t work what should I do
Bring a valid form of ID and your reference number and you will be able to collect your tickets at the door.
What time does the show start – If a show is advertised at being 7.30pm then that is the time the programme will start. Any show that does not have a support artist listed will mean that the main artist is on at the advertised start time.
Download – Terms and Conditions
Download – Main Theatre Seating Plan
