Frequently asked questions

We offer one essential complimentary companion ticket for access bookings subject to availability. These are only available for customers who would otherwise be unable to attend. We are a small venue and these have limited availability for each performance. These are not available via our website, but can be booked either in person at our box office, by calling us on 020 7734 2222, or by emailing boxoffice@leicestersquaretheatre.com.

We only allow assistance dogs in the venue with prior arrangement.  A member of our team may be able to care for your assistance dog during the show, or they are welcome in the auditorium, as long as the correct seats are booked. Please call us on 020 7734 2222 to arrange or book, or email boxoffice@leicestersquaretheatre.com

Unfortunately, we do not currently have a working induction loop, but this is something that is being looked into.

Face masks are no longer required within the venue.

A relaxed performance is a modified show specifically for children or adults who have additional needs such as autism, sensory communication disorders or learning difficulties and would benefit from watching in a more relaxed environment. Please contact the box office for more information or to book tickets. These shows cannot be booked online.

If you would like to make an access booking, please contact our box office team on 020 7734 2222 or email boxoffice@leicestersquaretheatre.com.

For all lost property enquiries please email foh@leicestersquaretheatre.com and we will respond to let you know if we have your item and how you can collect it from us.

No, we no longer accept cash at Leicester Square Theatre. Card and contactless payments are accepted.

No. Once the show begins, filming and photography from audience members is strictly prohibited.

Yes, security searches are in place for the majority of our shows. These searches are in place for the wellbeing and safety of our staff and customers. Our professional security team will assist you on entry.

There is no dress code although we do request you are clothed when entering the Venue! Feel free to wear your best party dress or your comfiest outfit.

You cannot pre-order drinks for the interval, however, we do have 4 bars in the venue, so there will be plenty of time for you to purchase drinks before the show and during the interval.

There are 4 bars in the venue. The lounge bar is open approximately 1 hour before the show on most nights, the foyer bar, and the 2 bars inside the auditorium open approximately 30 mins before the start time of the show. Our lounge bar often remains open after the show however has a strictly enforced capacity of 50.

We do not serve hot drinks such as tea and coffee in our bars, only soft drinks and alcohol.

We sell a variety of sweet and savoury snacks in our bars eg. chocolate/sweet pouches and Pringles. We do not serve hot food and we do not have a restaurant.

This depends on the wishes of the act on stage. In some cases you may need to wait until the interval to return or there may be no readmittance. If you are concerned that you may need to leave the auditorium once a show has started please speak to a member of our team when you arrive.

This depends on the wishes of the act on stage. In some cases you may need to wait until the interval to enter or in rare circumstances there may be no late admittance at all. 

We typically open the house 30 minutes before the show is scheduled to start. Please ensure you allow plenty of time to go through our security checks and to use our facilities before taking your seat.

Occasionally, we have shows operating a strict phone-free experience. Upon arrival your mobile devices (phones, smartwatches, bluetooth headphones etc) will be put into a magnetically sealed pouch by a specialist security company. You keep your pouch throughout the event but it can only be unlocked by the specialist staff. Anyone caught using mobile devices, other than in the permitted areas, will be asked to leave the venue. For these events only we are unable to accept mobile payments so please remember to bring a physical debit/credit card for use at the bars. All customers will need a physical ticket which must either be printed at home or collected from the Box Office.

You will always be allocated a seat. For some shows, you will be automatically offered the best seat available at the point of booking. For the majority of shows you will see a seating plan whereby you can select your own seats. If you have any questions, please discuss your options with our box office team on 020 7734 2222.

Our opening times vary but it’s safe to assume that the Box Office will always be open from 90 minutes before our first performance and will remain open until 30 minutes after the start time of our last performance of the day. Call to check on 020 7734 2222.

Yes, the easiest way to book is via our website. Use the search tools to search for the show or date you require, then follow the steps to select your seat and complete your booking.

Concession rates are only offered on selected events. To qualify you must be either a full-time student, over 65, Registered Disabled or a Spotlight member. Concession rates are not available with any other offer.

Yes, you are welcome to give us a call on 020 7734 2222. If your call goes to voicemail then please leave a message and our team will get back to you as soon as they are available.

Booking fees cover the cost of processing your order. This includes website costs, payment processing fees, Box Office staffing costs and technology solutions such as scanning tickets. As a small, independent venue we rely on the booking fee to allow us to provide a consistently high level of customer service and an up to date website.

Yes, our Box Office is open at least 90 minutes before our first performance and will remain open until 30 minutes after the start time of our last performance of the day. You are welcome to call on 020 7734 2222 for exact opening times.

If a show is rescheduled, you will be informed as soon as possible and your tickets will be automatically transferred to the new date. If you are unable to attend a rescheduled date you will be given a time limit in which to let us know; after that our usual terms and conditions apply.

Babies are welcome at daytime, family shows only. Children under 18 months old are classed as a ‘babe in arms’ and will not require their own ticket as it is presumed they will not sit in their own seat. If you wish for them to have a seat then a ticket must be purchased for them.

If you are unable to locate your order confirmation or link to download your tickets, please contact boxoffice@leicestersquaretheatre.com providing the show name, date and time of the performance and the name on the booking. The box office team are able to resend confirmation emails.

No. We only sell and accept our own Leicester Square Theatre gift vouchers.

Gift vouchers are available here on our website or can be bought over the phone on 020 7734 2222. Please note – we do not offer a physical voucher; you will receive a voucher code via email that is valid for 18 months and can be redeemed against tickets at Leicester Square Theatre or the Museum of Comedy.

Select the tickets you would like to purchase and continue through the checkout to the payment page. Select ‘voucher’ as your payment method and enter your code into the box. You will be able to pay any remaining balance via card at this stage or unused monies from the voucher will remain on your account to use at a later date. Gift vouchers may also be redeemed by calling 020 7734 2222.

Our gift vouchers are valid for 18 months from the date of issue. The show that you book for can be outside of this period but needs to be paid for before the voucher expires.

Yes, Ticketsolve Protect is an optional add-on product provided by Ticketsolve, administered by Refund Protect. If you opt in to Ticketsolve Protect, your tickets are fully refundable if something unexpected stops you from coming to the event.

Promo codes are sometimes available however this varies by show. Sign up to our mailing list to be the first to hear about new shows and special offers. LST Priority members benefit from selected member ticket offers throughout the year.

When trying to book two seats online which will leave a single seat available, our website will block you from doing so as single seats are less likely to sell. If you are unable to find alternative seats please call 020 7734 2222 so one of our team may assist you.

If you have paid for a box office collection ticket, please come to the box office and our team will print a paper ticket for you.

As per our terms and conditions, we operate a no refund policy and do not allow the secondary selling of tickets. If you purchased Ticketsolve Protect you may be entitled to a refund with them, you can apply here. For some sold out shows we offer a ticket resale option, offering a credit voucher if tickets sell, less booking fees and a £5 per ticket resale fee. Please email boxoffice@leicestersquaretheatre.com for further details.

Child tickets are for those aged 18 months to 16 years.

You will receive an email confirmation which contains a link to download your electronic tickets as soon as you have completed your booking. Your ticket does not need to be printed, staff can scan the QR codes directly from your mobile device.

If you are unable to attend the event for a covered reason, you can apply for a refund here or by clicking the link in your confirmation email.
(Your booking reference is your order number.)

Refund applications are handled directly by Refund Protect via their secure refund portal.

If you have purchased Ticketsolve Protect when making your booking then covered reasons to apply for a refund include (but are not limited to):

• Illness / Injury
• Pre-existing Medical Condition
• Theft of Documents
• Public Transport Failure
• Home Emergency
• Adverse Weather

Examples of what is not covered include change of mind, booking error (wrong date), and event cancellation.

Full terms and conditions can be viewed at: https://www.refundable.me/extended/en/.

Ticketsolve Protect is an optional add-on product provided by Ticketsolve, administered by Refund Protect. If you opt in to Ticketsolve Protect, your tickets are fully refundable if something unexpected stops you from coming to the event.

We have very limited space at Leicester Square Theatre and so cannot store your bike during the show. There are bike racks very close to the theatre entrance that can be used.

The closest parking option is the Q-park in Chinatown, which is around a three minute walk away. Please note we do not validate parking.

Leicester Square Theatre is not responsible for any external factors that affect your ability to travel to the venue, including rail strikes. Our normal booking terms and conditions apply regarding our no refund policy. If you purchased Ticketsolve Protect you may be entitled to a refund, you can apply here.

Leicester Square Theatre is not responsible for any external factors that affect your ability to travel to the venue, including weather conditions. Our normal booking terms and conditions apply regarding our no refund policy. If you purchased Ticketsolve Protect you may be entitled to a refund, you can apply here.

The nearest tube station to Leicester Square Theatre is Leicester Square (Northern & Piccadilly lines). The theatre is ten minutes walk from Charing Cross mainline station and close to a huge number of local bus routes – use Transport for London’s Journey Planner to find the swiftest route here.

For all lost property enquiries please email foh@leicestersquaretheatre.com and we will respond to let you know if we have your item and how you can collect it from us.

We certainly do! The toilets are accessed down seven steps either side of the Foyer Bar. Additional toilets are located by the entrance to the Lounge Bar.

You are welcome to phone us on 020 7734 2222. If your call goes to voicemail then please leave a message and our team will get back to you as soon as they are available.

No, It is not a stepped auditorium. There is a slight slope however it is not enough to make a difference to the view.

For a standard comedy performance all seats have a clear view. For theatre shows with a set then there may be some slightly restricted view seats. These will be clearly marked on our website and are often offered at a reduced rate.

There are a number of pillars in the auditorium, however, the seating is positioned in such a way that the pillars do not block the view of the stage from any seat.

LST Priority is our membership scheme. LST Priority members can take advantage of advance alerts for popular shows, waiting list priority and exclusive member-only ticket offers. Membership is currently priced at £40 per year, paid annually.

We do not operate a cloakroom at Leicester Square Theatre, however we have partnered with Stasher who offer affordable and secure bag storage in various hotels and shops nearby. Bag storage bookings can be made HERE.

You are welcome to bring small bags to the theatre, however our security team may ask to search bags on arrival.

The tech spec can be found on our website here or you may email technical@leicestersquaretheatre.com if you have any specific questions.

Access is through our main entrance down 2 flights of stairs. There is no stage door, for maximum set dimensions please see the tech spec.

We do not have parking at Leicester Square Theatre. The closest van park is near Waterloo bridge and we advise planning your parking before arrival.

We can host private events in the lounge bar, please email frontofhouse@leicestersquaretheatre.com for more information.

You can drive up to our front doors on Leicester Place in the morning but must be clear before 10am. Between 10am & 11am you can drive down Lisle Street to the Prince Charles Cinema, which is next door to us. After 11am the closest point for unloading is on the corner of Lisle Street and Little Newport Street next to Ku Bar.

Leicester Square Theatre is available for hire subject to the venue programming, please email hires@leicestersquaretheatre.com for more information.